In the VM mode also an unknown device is reported. The scanjet doen't show up via the USB button at the top of the VM screen. Trying to install the 4370 in XPM-VM by using the HP download file COL11004.exe (for XP) also fails. I know, I should see VID:03F0 and PID:4105. In VID an PID settings in the registry hklm/system/enum/usb for the scanjet also don't show up. I'm only told, a latest driver for the unknown device is already installed. In device manager I only see an USB port with an unknown device and via that path I cannot get an update for (another) driver. After connecting the 4370 to an USB port soon a message shows up 'unknown device' and whatever I do, I can't get the 4370 recognized and/or connected.

It seems as if the hardware driver is not installed at all! At a certain moment during the installation I'm asked to connect the usb device. Nano Warp, Thanks for trying to help. But no good news. The Scanjet G3010 is listed as having HP downloadable software for Windows 7. Then you will use the Windows Fax and Scan for scanning tasks. Your option is to run Windows 7 update with the device connected or right click on the device in devices and printers and run Windows Update for the driver. Hi Rudolf-NL, It appears that HP is not offering Windows 7 full featured software for the Scanjet 4370.

Hp scanjet 4370 windows 10